PRODUCT SUPPORTFROM DOWNLOAD TO DRAWING
Install your
Tattoo Space tools.
Get your files onto your iPad, open them in the right app, and get back to drawing. Choose the type of file you received below.
Start with the download.
Already saved your files? Choose your file type below.Open your purchase link
On your iPad, use the download button on your order confirmation page. For brushes, you can also open the link in your purchase/download email, sent to the address you used at checkout. Safari is a straightforward place to start.
Keep a copy in Files
Let the download finish. Check Safari’s Downloads button or open Files and find Downloads. If the file opens as a preview, use Share → Save to Files. Choose a folder you can find again.
Unzip if needed
If the filename ends in .zip, tap it once in Files. Open the new folder to see the contents. Import the files inside, not the ZIP itself.
Received an access PDF for a bundle or large file? Save the PDF, then tap its Access Now button or download link to reach the product files.
What are you installing?
A bundle may contain several file types. Follow the matching steps for each one.
Brushes & stamps
Procreate brush files- Open a canvas in Procreate.Tap the selected Paint tool to open Brushes.
- Tap the + button, then Import from Files.Find your downloaded brush file and tap it. Wait for the import to finish. Keep its original extension: .brushset is a brush set; .brush is a single brush. Procreate also supports .brushlibrary files.
- Find your new set and try a brush.A brush set appears near the top of your current library, below Recent. A single .brush goes into the Imported set. A .brushlibrary appears in the libraries view.
Using an older Procreate version? The button may say Import instead of Import from Files. If brushes you used before an update seem missing, check Classic Library.
Bundles & access PDFs
Save the PDF. Follow its link.- Open the access PDF in Files or a PDF reader.Tap its Access Now button or download link. This PDF is your route to the product files, so keep it saved.
- Open the product folder you need.If the link takes you to Google Drive, download the individual files inside the folder. Start with one product at a time.
- Save each file to your iPad.In the Google Drive app, tap the three dots beside a file, then Open in → Save to Files. In a browser, use the file’s Download option. Let the download finish.
- Install each file using the matching guide.Brushes go into Brushes; eBooks can stay in a PDF reader; canvases and models go into the Gallery. Unzip any .zip files first.
eBooks
.pdf- Open your downloaded PDF.Tap it in Files to read it. You can also open it in your preferred PDF reader. Procreate is optional for reading an eBook.
- Want to draw over the pages?Open Procreate’s Gallery, tap Import, then select the PDF from Files.
- Move between pages with Page Assist.Use the page timeline at the bottom. If Page Assist is off, open Actions → Canvas and turn it on.
If the PDF mainly contains an Access Now button, follow the bundle instructions instead.
3D models & canvases
One body part at a timeFor a clear starting point, open Procreate to the Gallery, then switch back to your PDF or Google Drive.
- Open your saved access PDF.Tap Access Now or the download link and follow the product page’s download button to Google Drive. Keep the PDF for future access.
- Open the product folder.Go inside the folder to see its individual body-part files, such as the .procreate arm and hand models. Choose the model you want to use, rather than trying to import the whole folder. Follow your pack’s 2K or 4K compatibility instructions.
- Send one model to Procreate.In the Google Drive app, tap the three dots beside that file → Open in. Wait for the file to prepare, then tap Procreate in the share sheet. If it is not visible, swipe across the app icons and tap More to look for it. If Procreate is still unavailable, use the Files option below.
- Check the import, then repeat.If Procreate stays in the background, switch back to it. Find the model in your Gallery and open it to enter 3D Painting. Return to Drive and repeat for each body part you want.
Already have a .procreate canvas? Save it in Files and use Gallery → Import. Menu names and available apps can vary with iPadOS, Google Drive and the file type. Install any included brushes or palettes separately.
Fonts
.otf / .ttf / .ttc- Save and unzip your font files.If the download is a ZIP, tap it in Files and open the new folder.
- Open a canvas and add text.In Procreate, choose Actions → Add → Add text.
- Open the text style panel.Tap the style button at the top right of the on-screen keyboard. Choose Import, then select your font in Files.
- Select your new font.Find it in the font list and apply it to your text.
Color palettes
.swatches- Open a canvas in Procreate.Tap the current color in the top right to open the Color panel.
- Go to Palettes and tap +.Choose New from file, then select the .swatches file from Files.
- Find your palette.Your imported palette appears at the bottom of the Palettes list. Tap a swatch to use it.
Re-download your brushes
Lost files, a new iPad or an older purchase- Find your original purchase email.Search the email address you used at checkout for Tattoo Space or the product name. Look for your order confirmation and the Order … is Ready download email. Keep access to that inbox for future downloads.
- Open the original brush download link.If it has expired, follow the renewal instructions in the email. In the Order … is Ready email, opening an expired link sends a new download email. Check the same inbox and its spam folder, then use the newest link.
- Save a fresh copy to your iPad.Open the link on the iPad you want to use, let the download finish and save the file in Files. Unzip it if needed, then follow the brush import steps below.
- Need help finding the order?Email support@tattoospace.com with the product name, purchase email address and order number if you have it. Mention if you can no longer access the original inbox.
Something not opening?
I can’t find the file I downloaded.
In Safari, tap the Downloads button next to the address field. In Files, check Downloads under iCloud Drive or On My iPad, depending on your download settings. You can also search Files for the product name. If you need another copy, choose Re-download your brushes above.
Procreate isn’t showing up in the share menu.
Save the file to Files and import it from inside Procreate using the guide above. Check the file type first: a ZIP needs unzipping, and an access PDF needs its download link opened in a PDF reader.
The import finished, but I can’t see my purchase.
Check the right destination: brushes in Brushes, palettes in Palettes, fonts in the text style panel, and canvases or models in the Gallery. In Procreate 5.4, look through your brush libraries; older custom brushes are in Classic Library.
The download link or file isn’t working.
For an expired email link, follow the renewal instructions in your purchase/download email and check the email address you used at checkout for the new link. The Order … is Ready email renews access when you open the original expired link. If a file still fails, check that the download finished and that you opened the file inside any ZIP. Contact support if renewal fails or a link requests access. Keep the original files while you troubleshoot. Don’t delete Procreate to fix an import problem.
Still stuck? We can help.
Email support@tattoospace.com and tell us where you got stuck.
- Product name and order number
- iPad model, iPadOS and Procreate versions
- Filename and exact error message
- A screenshot of the problem, with payment details hidden
